Register referrals
Referral received.The right specialist has the file.
Referrals from secure messaging, fax and email are read, checked for missing details and matched to the patient record. Reception confirms before anything is booked.
Seven jobs your practice runs every week.Less chasing between each step.
Explore proposed workflows across your clinics, central reception and billing teams. Every handover has an owner, and your team checks what reaches a patient, a referrer or a payer.
Prepare new patients
Appointment booked.Forms in before the day.
New patients get your intake and consent forms, plus a reminder if they haven't been returned. Answers are filed to the record, and gaps go to reception.
Estimate fees
Fees explained up front.Consent recorded before the visit.
Fee estimates are drafted from the item numbers and fee schedule your practice sets. Billing staff check each one before it goes to the patient.
Reconcile claims
Claims matched to payments.Rejections come to you.
Medicare, DVA and health fund payments are matched to invoices. A rejected or short-paid claim is queued with its reason. It is never marked as paid.
Send referrer letters
Letter signed.The referring GP has it.
The specialist's approved notes are assembled into your letter template and sent by secure messaging once the specialist signs. The task closes when delivery is confirmed.
File results and mail
Every result filed.Your doctors still read them.
Incoming results and correspondence are matched to the right patient and placed in the right doctor's inbox. Fierce files them. It does not interpret them.
Fill cancellations
A cancellation this morning.The waitlist hears first.
When a slot opens, suitable waitlist patients are offered it in the order your practice sets. The booking is made only when the patient accepts.
Patient context
The right context for each job.Referral, bookings and billing history.
Before acting, it checks the administrative record, never clinical notes it doesn't need.
Review queue
What it can't settle comes to your team.With the source attached.
Integrations
Start with the systems your practice runs.Practice software, secure messaging and claiming.
Candidate connections include Genie, Best Practice, Clinic to Cloud and Tyro Health, subject to availability.
No. These workflows handle administration. Clinical urgency, results and the content of clinical letters stay with your clinicians, and anything clinical is routed to them.
It is flagged for reception with the missing detail named, such as an expired referral date or missing Medicare details. Nothing is booked or billed until a person resolves it.
Yes. Your practice sets the templates, wording and approval steps. Anything addressed to a patient, referrer or payer waits for the reviewer you nominate.
We are scoping integrations with common Australian practice-management, secure-messaging and claiming systems. In a demo we confirm what is available for your setup.
We will walk your team through hosting, access and audit options in a demo. Each workflow is designed to use only the record fields it needs.
See it run on a practice like yours.
Bring us your referral process. We'll map the steps from inbox to booked appointment and discuss where Fierce could help, including the points where your team approves.
No pitch deck. No obligations. Just the product running for you.